TERMS & CONDITIONS
Last updated: October 2026
Welcome to Pure Grow. These Terms and Conditions govern your use of the Pure Grow website, puregrow.online, and any purchases made through our online store.
By accessing our website, submitting an enquiry or purchasing a product, you agree to these Terms and Conditions. Please read them carefully before using our website or placing an order.
Website Use
You may use this website for lawful personal or commercial purposes relating to Pure Grow’s products and services.
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Introduce viruses, malicious software or other harmful material.
- Copy, reproduce or commercially exploit website content without permission.
- Provide false or misleading information when placing an order or submitting an enquiry.
We reserve the right to restrict access to the website where misuse is suspected.
Product Information
We aim to provide accurate descriptions, photographs, instructions and other information about Pure Grow products.
Product packaging, appearance or specifications may occasionally differ slightly from photographs or descriptions displayed on the website.
We may update product information from time to time without prior notice.
Plant Performance and Results
Pure Grow is a plant biostimulant intended to support plant health, growth and performance when used appropriately.
Plant performance may vary depending on factors outside Pure Grow’s control, including plant variety, soil conditions, climate, weather, water quality, irrigation, application method, dosage, existing plant health and other products being used.
Accordingly, results may vary and no specific plant growth, yield or performance result is guaranteed unless expressly stated by Pure Grow.
Customers should follow the application and usage instructions supplied with the product.
Orders
By placing an order through our website, you confirm that the information you provide is accurate and complete.
Submitting an order does not necessarily mean that the order has been accepted.
Pure Grow reserves the right to refuse or cancel an order where, for example:
- A product is unavailable.
- Incorrect pricing or product information has been displayed.
- Payment cannot be verified.
- Fraudulent or suspicious activity is suspected.
- Delivery cannot reasonably be completed to the supplied address.
If payment has already been received for an order that we cannot fulfil, the appropriate refund will be arranged.
Pricing
All prices displayed on the website are quoted in South African Rand (ZAR) unless otherwise stated.
Prices may be changed without prior notice. Any change will not ordinarily affect an order that has already been accepted and paid for.
Any applicable delivery charges will be displayed or communicated during the ordering process.
Payments
Payment must be made using one of the payment methods made available through our website.
Online payments may be processed by third-party payment service providers. Their own terms, conditions and privacy policies may apply when you use their services.
An order may only be processed once payment has been successfully authorised or received.
Delivery
Pure Grow delivers orders to eligible delivery areas within South Africa, subject to the delivery options made available through the website.
Delivery charges and available delivery methods may vary depending on the destination, order size and delivery provider.
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
Pure Grow cannot be held responsible for reasonable delays caused by circumstances outside our control, including courier delays, adverse weather, strikes, disruptions or incorrect delivery information supplied by the customer.
Customers are responsible for ensuring that their delivery information is correct and that someone is available to receive the order where required.
Returns, Refunds and Damaged Products
Pure Grow aims to ensure that products reach customers in good condition.
If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible at support@puregrow.online, providing your order details and, where appropriate, photographs of the product and packaging.
Returns, refunds and exchanges will be handled in accordance with our applicable Returns & Refund Policy and South African consumer protection legislation.
Nothing in these Terms and Conditions is intended to limit any rights that a consumer may have under applicable South African law.
Correct Use of Products
Customers are responsible for reading and following the instructions, recommended application rates, warnings and other guidance provided with Pure Grow products.
Products should only be used for their intended purpose.
Pure Grow cannot accept responsibility for loss or damage resulting from incorrect application, excessive application, failure to follow instructions, inappropriate use, improper storage or use in combination with other substances where such combination has not been recommended.
Intellectual Property
Unless otherwise stated, all content appearing on the Pure Grow website – including text, photographs, graphics, logos, branding, product information and website design – is owned by or licensed to Pure Grow.
Content may not be copied, reproduced, modified, distributed or used commercially without prior written permission from Pure Grow, except where permitted by law.
Third-Party Websites and Platforms
Our website may contain links to third-party websites and services, including payment providers, delivery services, Facebook, Instagram and WhatsApp.
These services operate independently of Pure Grow and may have their own terms and privacy policies.
Pure Grow is not responsible for the content, availability or privacy practices of third-party websites or platforms.
Privacy and Personal Information
Pure Grow respects your privacy and processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Please refer to our Privacy Policy for further information about how we collect, use, store and protect personal information.
Website Availability
We aim to keep our website accurate, secure and available. However, we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical problems, hosting issues or circumstances outside our control.
Limitation of Liability
To the extent permitted by applicable law, Pure Grow will not be liable for indirect or consequential loss resulting from use of the website or improper use of our products.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be prohibited by applicable South African law.
Changes to These Terms
Pure Grow may update these Terms and Conditions from time to time to reflect changes to our products, website, business practices or legal requirements.
The latest version will be published on puregrow.online, together with the date it was last updated.
Continued use of the website following an update will be subject to the updated Terms and Conditions, to the extent permitted by law.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of this website or purchase of Pure Grow products will be dealt with in accordance with applicable South African law.
If you have questions about these Terms and Conditions, an order or a Pure Grow product, please contact us:
Pure Grow
Email: hallo@puregrow.online